FAQ

Who is ASPN Pharmacies?

ASPN Pharmacies partners with certain pharmaceutical manufacturers to streamline the prescription process in order to help patients get access to their medication. We work closely with prescribers and insurance companies to verify patient benefits and research all alternative assistance options for the prescribed medication or device. Then our team facilitates quick and timely fulfillment of prescriptions through our national network of pharmacies.

Why did you receive my prescription?

ASPN Pharmacies receives prescriptions directly from prescribers so that we can help patients secure insurance coverage, obtain all available discounts, and overcome any other barriers to treatment.

If you are a patient, your doctor sent your prescription to ASPN Pharmacies to ensure you receive the best price for your medication and can begin therapy without delay. Your doctor chose ASPN because we will support you to explore all possible coverage opportunities, including assisting you with any required prior authorizations, as well as identifying any patient assistance programs (PAPs) or other financial assistance available to you.

Why do I have to verify my personal information?

In order to protect your privacy and comply with pharmacy regulations, ASPN Pharmacies is required to verify personal information with every patient before we can disclose information about a prescription.

How will I get my prescription?

Once our team has secured insurance coverage and all available discounts, we will send the prescription to the patient’s preferred local pharmacy for pick-up or to a pharmacy within our national network for easy home delivery.

If you are a patient, our team will contact you by phone to verify your information and delivery preferences. Note that if your insurance mandates fulfillment of your prescription by a specific specialty pharmacy, we will coordinate delivery directly to your home.

Can I use this website from my phone?

Yes, you can access the ASPN Pharmacies website on your mobile devices or tablet.

How long will it take to fill my prescription?

Providing you with fast, excellent service is our top priority. Our team works diligently to get every prescription to the patient as soon as possible. The timeline may vary depending on the product and patient’s insurance coverage.

Patients may opt-in to receive text updates through SMS to track your prescription status. To sign up for text alerts contact us or reply “YES” to the initial text message opt-in you receive for your prescription.

How do I get refills for my prescription?

Patients may obtain refills by calling ASPN Pharmacies (when authorized by the prescribing physician). You may also contact the local or mail-order pharmacy that originally filled your prescription to request a refill.

Will my prescription be covered by my insurance?

The final decision about whether to cover a specific medication is made by the patient’s health plan. However, our team of insurance experts specialize in securing coverage (including assistance with prior authorizations and appeals). In addition to exhausting the patient’s insurance benefits, our team will research all available assistance options available, such as patient assistance programs or other financial assistance options.

What number will appear on my caller ID for ASPN Pharmacies?

The phone number displayed for ASPN Pharmacies can vary based on your telephone carrier. It may display as ASPN Pharmacies, Asembia, or numerically display the phone number for your ASPN Pharmacies Patient Support Program.

How can patients check the status of their prescriptions?

Patients may opt-in to receive text updates through SMS to track your prescription status. To sign up for text alerts contact us or reply “YES” to the initial text message opt-in you receive for your prescription.

How can patients opt-in to receive text message updates?

If you are a patient, you can opt-in to receive text message updates in two ways:

  1. TEXT: Reply to the initial text message you receive about your prescription. This message will be sent to the cell phone number provided by your prescriber.
  2. PHONE: Give us your verbal permission to receive text messages over the phone. You can do this when we call to verify your information or contact us and one of our team members will call you to sign you up.

To opt out of text messaging, reply with STOP or contact us.

How can a prescriber create an account to log in?

Prescribers can create an account here or call us at (866) 312-0393 for assistance.

Why do I need to verify prescriber information?

To ensure patient privacy and the security of our prescriber services, ASPN Pharmacies validates the identity of all prescribers who access our portal. If the account is created by a prescriber’s designate, the verification of the prescriber permit the user to view all activities associated with the verified prescriber’s NPI. This is a simple online process and takes no more than 5 minutes to complete and is repeated annually for each prescriber.

Which medications can be prescribed to ASPN Pharmacies?

ASPN Pharmacies partners with pharmaceutical manufacturers to give patients access to select products and ensure that all eligible patients benefit from available patient assistance programs and other financial assistance. Because our patient support programs are product-specific, we are unable to accept prescriptions for products not included in our programs. For more information about supported products, contact us.

How do I send a prescription to ASPN Pharmacies?

Prescribers may send an electronic or fax prescription to ASPN Pharmacies for select drugs and devices. Prescribers can search for ASPN Pharmacies on their EMR system or you can contact us for the appropriate fax number.

How are patients notified that ASPN Pharmacies has their prescription?

Our patient support team will reach out by phone and/or text message to notify patients that ASPN Pharmacies has received their prescription. Patients may also receive text message updates about their prescription status (if they have opted in to receive text alerts). After coverage has been secured, we also contact patients by phone or text to schedule prescription delivery or pick up.

What are the benefits of using ASPN Pharmacies?

ASPN Pharmacies ensures that patients receive the medication they need quickly and at the lowest possible cost. Our expert patient support professionals, advanced technology platform, and partnerships with pharmaceutical manufacturers allow ASPN to streamline the prescription process for both prescribers and patients.

How does the Prescription Clarification feature work?

In some cases, pertinent information may be missing from documentation we have received. We then require a prescriber’s office to provide missing information about a prescription before it can be filled. Prescribers can log in to the ASPN Pharmacies portal to provide clarifications digitally and review documents available to ASPN Pharmacies, or go directly to the Rx Clarification page if already logged in. Information submitted through the portal will be received by ASPN Pharmacies instantaneously so that we can proceed with the patient’s prescription.

Can prescribers designate someone to manage prescriptions on their behalf?

Yes, prescribers may designate a staff member to manage prescriptions on their behalf (or on behalf of multiple prescribers in the same office). It is not required for each physician to have a log in if an office designate is handling all prescriptions for the office. Once a user account is created, multiple prescribers can be added to the user’s profile. The user will only have access to view records and act on behalf of those prescribers that have been verified.

How would a Prescriber follow-up on a Prescription status?

Prescribers or their authorized representatives can log into the portal to view real-time updates for all their prescriptions that were submitted to ASPN Pharmacies.

I don’t see my question here.

Contact us and a representative will contact you for further assistance.